Account & Purchasing
What limitations does the free plan have?
After you register you are automatically on the free plan. The free plan provides all the features and functionality of the paid plan with one exception. The only limitation of the free plan is that it limits the number of responses that can be collected on a project to ten.
What happens to my responses when my paid subscription ends?
The responses you have collected will still be available for analysis when you view your project. When your subscription ends you will not be able to collect additional responses.
Does my paid subscription renew automatically?
No. Doing that without you telling us to wouldn't be cool. Subscriptions are for the duration purchased and won't renew.
How many responses can I collect with a paid plan?
With a paid plan you can collect as many responses as you'd like. Yeah, seriously.
How many projects can I run during my subscription?
As many as you need to. None of our plans limit the number of projects you can create, or how many you can run concurrently. That wouldn't be cool.
Is my payment secure?
Yes, we use Stripe to securely process your payments. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. Proven by Users does not store any credit card information on our systems.
How can I update my email address?
To update your email address, send us an email(firstname.lastname@example.org) from the email you registered with and include the email you'd like us to update your account with.
How do I get a receipt with more information on it?
Shoot us an email(email@example.com) with the details you need on your receipt and we can generate a custom one for you.